CUSTOMER EXPERIENCE CENTER REPRESENTATIVE
ROYAL AUTO GROUP OF SAN FRANCISCO•San Francisco, CA
•Onsite
About The Position
Join one of San Francisco’s premier automotive groups! At Royal Auto Group, we pride ourselves on delivering an exceptional, seamless experience to our guests. Our multi-brand dealership network is growing, and we are looking for motivated, energetic, and articulate Customer Service Professionals to join our centralized call center team. If you thrive in a fast-paced environment and love helping people, we want to talk to you!
Requirements
- 1–2 years of experience in a call center, customer service, or hospitality role (automotive industry experience is a plus, but not required!).
- Clear, confident, and professional verbal communication with top-tier listening skills.
- Ability to navigate multiple computer screens, CRM software, and scheduling tools simultaneously.
- Consistent attendance and a strong work ethic.
- A positive attitude and the ability to collaborate effectively in a fast-paced shop/dealership environment.
Nice To Haves
- Automotive industry experience is a plus, but not required!
Responsibilities
- Answering high-volume inbound calls with professionalism, enthusiasm, and a helpful attitude.
- Assisting customers with inquiries regarding vehicle service scheduling, parts availability, and general dealership information.
- Directing calls efficiently to the correct departments (Service Advisors, Parts Department, or Sales).
- Making outbound follow-up calls to confirm appointments, provide status updates, and ensure customer satisfaction.
- Accurately logging customer information and updating records in our database.
Benefits
- Medical
- Dental
- Vision
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
