Customer Experience Banker Non NMLS

Huntington National Bank • Westerville, OH

3d • Onsite

About The Position

As a Customer Experience Banker, you are a financial concierge for walk-in customers. You help retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers about bank products, services, and technology. The role is based in an office. Applicants must be currently authorized to work in the United States on a full-time basis; Huntington will not sponsor applicants for immigration benefits.

Requirements

• High school diploma or GED and at least 1 year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Subject to additional background-check requirements, including providing fingerprints as required by NMLS regulations.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand and educate customers on consumer deposit products and consumer lending.
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
• Process customer transactions accurately and efficiently.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED