Customer Experience Banker Non NMLS

Huntington National Bank • Westerville, OH

4d • Onsite

About The Position

As a Customer Experience Banker, you serve as a financial concierge for walk-in customers in a welcoming and inclusive branch team environment. You help retain and grow consumer and business customer relationships by proactively identifying customers’ financial goals and needs, then recommending suitable deposit, loan, and other banking products and services. You also process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers about the bank’s products, services, and technology. The position is eligible for overtime pay. Fingerprints and additional background checks are required as specified by NMLS regulations.

Requirements

• High school diploma or GED and at least one year of customer service experience, or military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Provide fingerprints and meet additional background-check requirements specified by NMLS regulations.
• Applicants must be currently authorized to work in the United States on a full-time basis; the employer will not sponsor immigration benefits.

Nice To Haves

• At least one year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort using technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and consumer lending, and educate customers about them.
• Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
• Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
• Follow operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED