In Store Customer Experience Banker - Bilingual Somali (preferred) - Minneapolis -Lake St

Huntington National Bank•Minneapolis, MN

27d•Onsite

About The Position

As a Customer Experience Banker, you are a financial concierge for walk-in customers. You help retain and grow consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You process customer transactions accurately and efficiently, provide exemplary customer service, and educate customers about bank products, services, and technology. The role is based in an office in Minneapolis, at the Lake Street location. Somali is preferred.

Requirements

High school diploma or GED and at least one year of customer service experience or military service in an administration, contracting, civil affairs, or similar role; alternatively, a bachelor's degree.
Provide fingerprints as required by NMLS regulations and meet additional background-check requirements.
Applicants must already be authorized to work in the United States on a full-time basis; Huntington will not sponsor immigration benefits for this position.

Nice To Haves

One or more years of customer service experience in banking, financial services, or goal-driven retail sales.
Cash-handling skills.
Comfort with technology, including mobile services and online banking.
Somali language ability is preferred.

Responsibilities

Provide excellent customer service and effectively resolve customer issues.
Understand and educate customers about consumer deposit products and consumer lending.
Identify opportunities to grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships.
Adhere to operational, security, risk, and regulatory policies and procedures.
Perform other duties as assigned.