Customer Experience Banker - Part Time - Springfield Main

Huntington National Bank • Springfield, OH

7d • Onsite

About The Position

The Customer Experience Banker is a financial concierge for walk-in customers, helping retain and grow consumer and business relationships by identifying financial goals and needs and recommending appropriate deposit and other banking products and services. The role processes customer transactions accurately and efficiently, balances daily, and provides exemplary customer service. Branch colleagues work in a welcoming and inclusive team environment and can share ideas that impact customers, the bank, and communities.

Requirements

• High school diploma or GED and at least 1 year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology, including mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Identify opportunities to grow customer relationships through a disciplined sales process, customer follow-up, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently and balance daily.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED