Customer Experience Banker - Port Huron, MI

Huntington National Bank • Port Huron, MI

3d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers. You retain and grow consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit and other banking products and services, processing customer transactions accurately and efficiently, and balancing daily while providing exemplary customer service.

Requirements

• High school diploma or GED and at least 1 year of customer service experience; alternatively, military service in an administration, contracting, civil affairs, or similar role; or a bachelor's degree.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Proactively grow customer relationships through a disciplined sales process, a new-customer follow-up program, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation.
• Process customer transactions accurately and efficiently, and balance daily.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED