Customer Experience Banker - Stringtown, Columbus OH
About The Position
As a Customer Experience Banker Non NMLS, you serve as a financial concierge for walk-in customers. You retain and grow consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You also process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service. The role is based in an office branch environment and is part of a welcoming, inclusive team where colleagues can share ideas that affect customers, the bank, and the community.
Requirements
- High school diploma or GED and at least 1 year of customer service experience or military service in an administration, contracting, civil affairs, or similar role; alternatively, a bachelor's degree.
- Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.
Nice To Haves
- At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
- Cash-handling skills.
- Comfort with technology such as mobile services and online banking services.
Responsibilities
- Provide excellent customer service and effectively resolve customer issues.
- Understand consumer deposit products and educate customers about them.
- Identify opportunities to grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
- Educate customers and refer them to other areas of the bank to deepen relationships and build partnerships.
- Adhere to operational, security, risk, and regulatory policies and procedures.
- Process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
