Customer Experience Banker Non NMLS; Madison, MS

Huntington National Bank • Madison, MS

7d • Onsite

About The Position

As a Customer Experience Banker Non NMLS, you serve as a Financial Concierge for walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit and other banking products and services. You process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.

The branch banking team offers a welcoming and inclusive environment where colleagues are empowered to help customers achieve financial goals and contribute ideas that affect customers, the bank, and communities.

Requirements

• High school diploma or GED and at least 1 year of customer service experience or qualifying military service in administration, contracting, civil affairs, or a similar role; alternatively, a bachelor's degree.
• Demonstrated acumen in sales, customer service, relationship management, banking, communication, and presentation.

Nice To Haves

• At least 1 year of customer service experience in banking, financial services, or goal-driven retail sales.
• Cash-handling skills.
• Comfort with technology such as mobile services and online banking services.

Responsibilities

• Provide excellent customer service and effectively resolve customer issues.
• Understand consumer deposit products and educate customers about them.
• Proactively grow customer relationships through a disciplined sales process, new-customer follow-up, outbound calling, and referrals from customers and partners.
• Educate and refer customers to other areas of the bank to deepen relationships and build partnerships.
• Adhere to operational, security, risk, and regulatory policies and procedures.
• Process customer transactions accurately and efficiently, balance daily, and provide exemplary customer service.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED