Customer Experience & Automation Specialist

Healthy Kids Programs • New Windsor, NY

4d • Onsite

About The Position

Healthy Kids Programs is seeking a part-time Customer Experience & Automation Specialist to support families through registration and enrollment while improving the systems and processes behind that work. The role combines customer service, enrollment support, technology, and process improvement. The specialist is a primary contact for prospective and enrolled families, helping them navigate registration, scheduling, required documentation, and childcare assistance programs. They also identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make systems more effective.

The position is based at Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524. The schedule is Monday through Friday, with one consistent six-hour weekday shift assigned at hire based on program needs. Available shifts are 8:00 AM–2:00 PM, 9:00 AM–3:00 PM, and 11:00 AM–5:00 PM. Pay is $18–$21 per hour, depending on experience.

The role works with families and internal teams to provide an accurate, supportive enrollment experience while streamlining administrative workflows. Success includes faster and more effective family support, improved enrollment completion, better tracking and follow-up of subsidy-related steps, reduced repetitive administrative work, and streamlined processes that preserve a personal, high-touch experience.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfort learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Nice To Haves

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM systems, workflow tools, or process automation platforms.
• Experience using AI tools or technology to improve administrative processes.
• Ability to explain complex eligibility and documentation requirements clearly and supportively.
• Experience supporting families from diverse backgrounds.
• Bilingual skills are strongly preferred.

Responsibilities

• Serve as a primary point of contact for prospective and enrolled families by phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Accurately process registrations, including billing, scheduling, and account setup.
• Follow up with prospective families to support completion of enrollment and maintain engagement.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Explain subsidy eligibility, application, recertification, and documentation requirements to families.
• Support families with enrollment steps coordinated with childcare assistance and subsidy programs.
• Track subsidy-related registration progress and proactively communicate next steps.
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.
• Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
• Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
• Support CRM optimization, data cleanup, and process standardization.
• Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
• Monitor automation performance and recommend improvements.
• Create standard operating procedures, templates, and training materials for registration and enrollment workflows.
• Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

Benefits

• Employer-paid childcare for children enrolled in the program on the days and during the hours worked.
• Telehealth coverage.
• Vision coverage.
• Dental coverage.
• 401(k) for eligible employees.
• Paid sick time.
• On-demand pay.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED