Customer Experience & Automation Specialist

HEALTHY KIDS PROGRAMS • City of Poughkeepsie, NY

2d • $18 - $21 • Onsite

About The Position

Healthy Kids Programs is hiring a part-time Customer Experience & Automation Specialist to support families through registration and enrollment while improving the systems and processes behind that work. The role combines customer service, family enrollment, technology, and process improvement. The specialist serves as a primary contact for prospective and enrolled families, helps them navigate registration and childcare assistance programs, and identifies practical ways to simplify processes, automate repetitive tasks, and improve communications.

The position is based at Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524. The schedule is Monday through Friday, with one consistent six-hour weekday shift assigned at hire according to program needs. Available shifts are 8:00 AM–2:00 PM, 9:00 AM–3:00 PM, and 11:00 AM–5:00 PM. Pay is $18–$21 per hour, depending on experience.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfort learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Nice To Haves

• Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services.
• Experience using CRM systems, workflow tools, or process automation platforms.
• Experience using AI tools or technology to improve administrative processes.
• Ability to explain complex eligibility and documentation requirements clearly and supportively.
• Experience supporting families from diverse backgrounds.
• Bilingual skills.

Responsibilities

• Serve as a primary point of contact for prospective and enrolled families by phone and email.
• Guide families through registration, enrollment, scheduling, and required documentation.
• Process registrations accurately, including billing, scheduling, and account setup.
• Follow up with prospective families to help them complete enrollment and stay engaged.
• Develop expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas.
• Help families understand subsidy eligibility, applications, recertification, and documentation requirements.
• Support families with enrollment steps coordinated with childcare assistance and subsidy programs.
• Track subsidy-related registration progress and proactively communicate next steps to families.
• Maintain current knowledge of changing subsidy policies, deadlines, and family requirements.
• Track registration activity and generate reports using CRM and registration systems.
• Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.
• Identify repetitive, time-consuming, or inefficient tasks that could be simplified or automated.
• Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms.
• Support CRM optimization, data cleanup, and process standardization.
• Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes.
• Monitor automation performance and recommend improvements.
• Create standard operating procedures, templates, and training materials for registration and enrollment workflows.
• Reduce manual administrative work while maintaining a high-touch, family-centered experience.

Benefits

• Employer-paid childcare for children enrolled in the program on the days and during the hours the employee works.
• Telehealth coverage.
• Vision coverage.
• Dental coverage.
• 401(k) for eligible employees.
• Paid sick time.
• On-demand pay.
• Professional development and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED