Customer Experience Associate

Weis Markets

1d • Onsite

About The Position

The Customer Experience Associate is responsible for greeting customers, answering questions, resolving concerns promptly and professionally, and increasing customer satisfaction by following company policies related to customer check out. This role involves operating scanning equipment and cash registers, performing check-out procedures efficiently, bagging merchandise, and maintaining accuracy in transactions. The associate must adhere to proper security measures and cash drawer accounting procedures, and follow all store and legal guidelines for the sale of tobacco and alcohol. Maintaining knowledge of weekly ads, promotions, and store layout is crucial for assisting customers. Additionally, the associate is responsible for general sanitation in the department, following cleaning schedules and guidelines to ensure work areas and equipment are well-maintained and meet health and OSHA requirements. Proper trash disposal, cooperation with co-workers and supervisors for smooth department and store function, and continuous improvement of job performance are expected. The associate must also utilize all company-provided Personal Protected Equipment (PPE), such as cut-resistant gloves and safety cutters. This position may also involve assisting in other departments.

Requirements

• Completed or working towards a High School Diploma or General Education Degree (GED).
• No prior experience required.

Responsibilities

• Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly, in a polite and professional manner.
• Follows company policies relating to customer check out to increase customer satisfaction.
• Operates front end scanning equipment and cash register.
• Performs all related check out procedures including properly and efficiently bagging merchandise and placing merchandise in customer’s cart.
• Maintains accuracy during the transaction, ensuring the customer is charged for all items and appropriate funds are collected, including cash, checks, electronic payment and coupons.
• Maintains proper security measures and cash drawer accounting procedures, avoiding overages and/or shortages.
• Follows all store and legal guidelines regarding sale of tobacco and alcohol.
• Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
• Responsible for general sanitation in the department.
• Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements.
• Disposes of trash properly.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors.
• Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE).
• May also be called upon to assist in other departments.

Benefits

• minimum essential coverage (MEC) Plan includes 100% in-network coverage for all preventative care services required by the Affordable Care Act (ACA)
• two supplemental medical plan options, the Advantage and Elite plans
• dental
• vision
• short term disability
• term life and AD&D
• voluntary insurance such as hospital indemnity, critical illness
• 401(k) retirement savings plans
• scholarship program
• associate discount programs
• auto and home insurance
• employee assistance program
• pet insurance
• purchasing power
• paid time off and sick pay provided the eligibility and criteria specific to the position is met.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED