Customer Experience Associate

The Tie Bar•Chicago, IL

3d•Hybrid

About The Position

The Tie Bar was founded in Chicago over a decade ago. Since then we’ve been bringing premium quality menswear at wallet-friendly prices. The Consumer Experience Associate will provide exceptional consumer service across multiple channels, and leverage consumer feedback through every phase of our operation.

Requirements

Bachelor’s degree
Experience in a consumer experience or retail sales
Makes decisions based on the Golden Rule
The ability to turn a bad consumer experience into a great one
Empathetic and clear communicator
Problem-solver who understands how to work with all types of consumer personalities
Ability to prioritize and manage multiple tasks simultaneously
Detail-oriented and highly organized
Strong written and verbal communication skills
Team player who feels there is no task too small
A love for quality gear, great design, and the environment
Applicants must be currently authorized to work in the United States.
Must be able to commute to Chicago office 1-2 times a week.

Nice To Haves

Experience with Shopify, Gorgias, Klaviyo, and Loop a plus

Responsibilities

Act as the voice of the Tie Bar on the frontline with consumers
Delight consumers and deliver outstanding service over email, chat, voice, & SMS
Read, assign, address, and resolve service inquiries from the daily inbox
Partner with other team members to assign, problem solve, and triage service tickets
Help answer service team questions in Slack channels
Follow up on product reviews
Process returns accurately and efficiently
Work to proactively address consumer issues
Continuously learn about company products and technologies
Educate, empower, and inspire consumers about our gear
Act as a brand and product ambassador for The Tie Bar
Engage with our community on social media channels
Generate thoughtful and strategic insights about the consumer experience