DTC Customer Service-2
About The Position
The Adventure Sports Operations team delivers service to customers, sales representatives, and sales management in support of company sales goals. Unlike traditional customer service, Revelyst Customer Success proactively works with customers to understand their needs and help them succeed with Revelyst products. As a Customer Experience Associate, you will provide an exceptional customer experience that positions Revelyst brands as a leading choice for Adventure Sports. Through proactive support across email, phone, and chat, you will help build customer connection, brand advocacy, loyalty, and lifetime value. This role reports to the Director, Business Development and is based in the Chesapeake, Virginia office.
Requirements
- At least 2–3 years of customer service, inside sales, or retail sales experience.
- Computer proficiency in Excel, Word, and Outlook.
- Strong interpersonal skills.
Nice To Haves
- Working knowledge of the SAP operating system.
- Previous experience with ZenDesk or similar CRM systems.
Responsibilities
- Support inbound customer calls, emails, and chats.
- Handle common inquiries about order status, products, product challenges, warranty claims, returns, and general assistance.
- Assess customer needs and suggest ways to help customers succeed with Fox and Shift products.
- Manage your schedule and coordinate callbacks or offline work with your manager.
- Collaborate with teammates to resolve open tickets within service-level targets and daily KPIs.
- Develop detailed technical product knowledge and working knowledge of Revelyst brands.
- Stay familiar with the eCommerce email calendar, upcoming sales, and promotions to better inform customers.
- Build relationships with internal and external stakeholders to provide exceptional customer support.
- Support outbound call campaigns, lead generation, and sales programs as required.
- Support Wholesale Customer Level II inquiries during peak periods as required.
- Perform other duties and administrative tasks as required.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k)
- Paid time off
- Paid holidays
- Gear discounts
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
