Customer Service Representative 2

Arizona Department of Administration • Tucson, AZ

2d

About The Position

The Customer Service Representative 2 performs customer service activities at Arizona Ports of Entry and offices that do not require an AZ P.O.S.T.-certified peace officer. The role interprets and communicates state and federal motor vehicle code provisions pertaining to commercial vehicle size and weight for Division Port Operations. Duties may include screening and weighing commercial vehicles or assisting with weighing them, safeguarding cash receipts, information, and accountable forms, and issuing permits to regulate domestic and foreign-based commercial vehicle traffic entering and exiting Arizona. Overnight travel may be required. A background check is required.

The position requires regular public contact and provides customer follow-up and information referral services related to ECD Enforcement programs. It answers questions about motor vehicle administrative rules, regulations, statutes, policies, and procedures; resolves customer concerns; and provides information to motor carriers, transportation personnel, law enforcement, other state entities, and government offices. The role issues permits, routes over-dimensional loads, collects fees and taxes, reconciles cash receipts, prepares deposits, identifies matters requiring enforcement action for referral to an officer or supervisor, and examines vehicle registrations and related documents for authenticity.

The job requires driving or using a vehicle as an essential function. Employees driving on state business must maintain a current, valid, class-appropriate driver's license, pass required record checks, complete required training, and maintain an acceptable driving record. Employees using a personally owned vehicle for state business must carry the required liability insurance. Newly hired State employees must successfully complete E-Verify. Mandatory participation in the Arizona State Retirement System (ASRS) is required.

Requirements

• Two or more years of administrative and/or operational support experience.
• Maintain a current, valid, class-appropriate driver's license and pass required driving-record checks if operating a vehicle on State business.
• Complete required driver training and maintain an acceptable driving record when driving on State business.
• Maintain statutorily required liability insurance when operating a personally owned vehicle on State business.
• Successfully complete E-Verify as a newly hired State employee.
• Successfully complete a background check.

Responsibilities

• Answer inquiries about motor vehicle administrative rules, regulations, federal and state statutes, policies, and procedures.
• Resolve customer issues, problems, and concerns.
• Provide information to representatives of other states' motor carrier entities, transportation personnel, law enforcement agencies, T&R offices, and other governmental entities.
• Provide motor carrier customer contact, follow-up, and information referral services related to ECD Enforcement programs.
• Issue applicable permits, route over-dimensional loads, and collect appropriate fees and taxes.
• Reconcile cash receipts and prepare daily deposits.
• Identify when enforcement action is required and refer the matter to an enforcement officer or supervisor.
• Examine motor carrier vehicle registrations and related documents to determine authenticity.
• Safeguard cash receipts, information, and accountable forms.
• Screen and weigh commercial vehicles or assist with weighing them, as needed.

Benefits

• Sick leave.
• Vacation and 10 paid holidays per year.
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
• Health and dental insurance.
• Retirement plan, with mandatory participation in the Arizona State Retirement System (ASRS).
• Life insurance and long-term disability insurance.
• Optional short-term disability insurance, deferred compensation plans, and supplemental life insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed