Customer Experience Associate

Weis Markets•Mifflintown, PA

20h

About The Position

The Customer Experience Associate supports a positive customer experience by greeting customers, answering questions, resolving concerns, and completing checkout transactions accurately and professionally. The role operates front-end scanning equipment and a cash register, follows checkout and cash-handling procedures, and complies with store and legal guidelines for sales of tobacco and alcohol. The associate stays informed about weekly advertisements, promotions, and store layout to assist customers. The position also involves maintaining department cleanliness and sanitation, following cleaning schedules and health and OSHA requirements, and properly disposing of trash. The associate cooperates with coworkers and supervisors to support the smooth operation of the store, continuously works to improve job performance, and uses company-provided personal protective equipment. The associate may be asked to assist in other departments. This position has no supervisory responsibilities.

Requirements

Completed or working toward a high school diploma or General Education Degree (GED).
No prior experience required.
Ability to perform each essential duty satisfactorily, with or without accommodation.

Responsibilities

Greet customers, answer questions, and promptly and professionally help resolve customer concerns.
Follow company checkout policies to support customer satisfaction.
Operate front-end scanning equipment and a cash register.
Complete checkout procedures, including bagging merchandise and placing it in the customer’s cart.
Accurately process transactions, ensuring all items are charged and appropriate payment is collected, including cash, checks, electronic payments, and coupons.
Follow cash-drawer security and accounting procedures to avoid overages or shortages.
Follow store and legal guidelines for the sale of tobacco and alcohol.
Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
Maintain general department sanitation; follow cleaning schedules and guidelines to keep work areas and equipment clean and compliant with health and OSHA requirements.
Dispose of trash properly.
Cooperate with coworkers and supervisors to support the smooth operation of the department and store.
Continuously improve job performance.
Use company-provided personal protective equipment, including items such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
Assist in other departments when called upon.