Part-Time Customer Experience Associate

Origin

17h•Remote

About The Position

Origin is seeking a Part-Time Customer Experience Associate to join their team. This role involves working closely with a global network of users and Financial Planners to ensure a seamless and positive experience. The associate will support customers through product changes, company launches, and daily platform interactions. The ideal candidate is customer-obsessed, thrives in a fast-paced environment, and aspires to advance their career in the tech industry. This role reports to the CX Support Manager and involves peak hours during weekdays and one weekend shift, with flexible hours in a remote-first environment. This is a part-time position with the potential to transition into a full-time role as the company expands, offering opportunities for career progression and involvement in customer experience initiatives.

Requirements

At least 2-3 years of experience in a support or customer-facing role
Strong verbal and written communication skills
Passion for helping people and a positive, can-do attitude
Technical Proficiency: Comfortable with SaaS platforms and fintech applications.
Problem-Solving: Ability to diagnose and resolve customer issues effectively.
Education: Bachelor's degree or equivalent experience in business, finance, or related fields.
Candidates must be legally authorized to work in the United States.
Origin does not sponsor visas.

Nice To Haves

Experience using systems, specifically Zendesk
Experience with start-ups
Experience working with contractors

Responsibilities

Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.
Ensure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.
Proactively identify trends and issues to enhance the user experience.
Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs.
Develop a deep understanding of our products to offer informed support and advice.
Gather customer feedback to inform product improvements and customer experience strategies.