Customer Experience Associate (Part-time, Temp)

CMC Rescue Inc • Goleta, CA

4d • $19 - $21 • Onsite

About The Position

Reporting to the Customer Experience Supervisor, the Customer Experience Associate will support day-to-day interactions with customers ensuring an exceptional customer experience. The Customer Experience Associate collaborates closely with Sales, Operations, Shipping, and other internal teams to ensure customer needs are met efficiently and accurately.

Requirements

• Basic understanding of customer support and related processes.
• Solution based approach working with customers and other departments.
• Exceptional interpersonal skills and a client-centered approach.
• Ability to work independently and within a team in a fast-paced environment with emphasis on accuracy, timeliness, thoroughness, and professionalism.
• Highly organized and strong ability to multi-task.
• Ability to calculate numerical totals including price and discount calculations and invoice totals.
• Effective time management skills to maximize efficiency.
• Ability to read and interpret general business forms and purchase orders.
• High School diploma or equivalent.
• At least 1 year experience in data entry, administrative tasks and phone work.
• Proficiency in MS Office.

Responsibilities

• Responsible for the timely and accurate processing of incoming orders and communicating delivery expectations to customers.
• Review, update, and release orders received through automated order entry and web order processes
• Responding to customer inquiries in a timely and effective manner, via phone and CRM platform.
• Processes Returned Merchandise Authorizations (RMAs) and assists with repair process.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.
• Other duties assigned as necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED