Part-Time Customer Experience Associate

The Honesdale National Bank•Moscow, PA

About The Position

The Customer Experience Associate serves as a frontline ambassador of the bank, delivering exceptional customer service while accurately processing financial transactions. The role assists customers with banking needs, provides information about bank products and services, identifies cross-selling opportunities, and supports operational excellence. The associate may travel to other branches as needed for coverage.

Requirements

High school diploma or equivalent.
Exceptional customer service skills.
Strong verbal and written communication skills.
High attention to detail and accuracy.
Ability to multitask and prioritize in a fast-paced environment.
Team-oriented, with the ability to work independently.
Commitment to confidentiality and ethical standards.
Strong keyboarding, PC, and telephone skills.
Valid driver’s license with a clean driving record.

Nice To Haves

Prior experience in a customer-facing banking role is desired.
Previous cash handling and customer service experience is preferred.

Responsibilities

Process deposits, withdrawals, check cashing, and loan payments accurately and efficiently.
Handle cashier’s checks, money orders, certified checks, credit card payments, and cash advances.
Provide access to safe deposit boxes when available and assist with related documentation.
Balance cash drawers and ATMs as needed, maintaining control and security of cash.
Open and record night deposit bags and prepare currency orders.
Greet and assist lobby customers and direct them appropriately.
Deliver prompt, courteous, solution-oriented service to customers.
Resolve customer concerns and escalate complex issues as needed.
Answer incoming calls in accordance with Customer Service Standards.
Assist customers with account reconciliation and check orders.
Identify and report potential fraud or suspicious activity.
Complete Currency Transaction Reports (CTRs) and maintain the Monetary Instruments Log.
Follow bank policies, procedures, and regulatory requirements, using the procedural manual as a daily resource.
Advise customers on bank products and services and identify cross-sell opportunities.
Support marketing initiatives and participate in community events to enhance visibility and business development.
Recommend process enhancements to improve efficiency, accuracy, or customer experience.
Take initiative in learning new systems, procedures, and service strategies.
Assume additional responsibilities as assigned by leadership and perform other duties as assigned.
Travel to other branches as needed for coverage.