Customer Experience Associate - Sherbrooke, QC (full-time)

Scotiabank • Sherbrooke, QC

7d • Onsite

About The Position

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for, Processing day to day transactions, Nurturing rich, long-standing relationships, Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities, Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs.

Requirements

• Proven customer service skills through work or community involvement
• Willingness to assist in a professional, friendly and efficient manner
• Availability to work a flexible schedule
• Comfortable in simple sales situations
• Strong technical skills and the ability to promote digital and self-service banking options to our customers
• In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere.

Responsibilities

• Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Process day to day transactions
• Nurture rich, long-standing relationships
• Contribute to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Be a technology expert and share your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs
• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Benefits

• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance.
• You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed