Customer Experience Associate
About The Position
The Customer Experience Associate supports customer satisfaction by providing polite, professional service and following company checkout policies. The role operates front-end scanning equipment and a cash register, completes checkout procedures, bags merchandise, and accurately processes payments and coupons while following cash-security procedures and legal guidelines for tobacco and alcohol sales. The associate stays informed about weekly advertisements, promotions, and store layout to answer customer questions. The role also includes maintaining department sanitation and work areas in accordance with cleaning schedules, department guidelines, health requirements, and OSHA requirements; disposing of trash properly; cooperating with colleagues and supervisors; continuously improving job performance; and using company-provided personal protective equipment. The associate may be asked to assist in other departments. The position has no supervisory responsibilities.
Requirements
- Completed or currently working toward a High School Diploma or General Education Degree (GED).
- No prior experience required.
- Ability to perform each essential duty satisfactorily, with or without an accommodation.
Responsibilities
- Greet customers, answer questions, and promptly resolve customer concerns in a polite and professional manner.
- Follow company checkout policies and procedures to support customer satisfaction.
- Operate front-end scanning equipment and a cash register; complete checkout procedures and bag merchandise efficiently.
- Accurately charge for all items and collect appropriate payment, including cash, checks, electronic payments, and coupons.
- Follow cash drawer accounting and security procedures to avoid overages and shortages.
- Follow store and legal guidelines regarding sales of tobacco and alcohol.
- Maintain knowledge of weekly advertisements, marketing promotions, and store layout to answer customer questions.
- Maintain department sanitation and clean work areas, equipment, counters, and display cases according to schedules and applicable health and OSHA requirements.
- Dispose of trash properly.
- Cooperate with co-workers and supervisors to support smooth department and store operations.
- Continuously improve job performance.
- Use company-provided personal protective equipment, including items such as cut-resistant gloves, safety cutters, and company-sponsored footwear.
- Assist in other departments when called upon.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
