Customer Experience Associate - Youth Program Presenter

City of Jacksonville • Jacksonville, FL

3d • Hybrid

About The Position

The Jacksonville Public Library is seeking one Customer Experience Associate - Youth Program Presenter to lead engaging programs for children across our library system. If you enjoy reading aloud, singing playful songs, and creating joyful learning experiences for young children, this role may be a great fit for you! We're looking for an enthusiastic and reliable presenter to offer morning storytimes for early learners and afternoon programs for elementary-aged children. This position typically works 9:00 a.m. - 5:30 p.m., and Saturday shifts are required. While regular travel between library branches is an essential part of the job, the selected candidate will have a home base at the University Park Library for supply pickup and program preparation.

Requirements

• A Bachelors’ Degree from an accredited institution with a preferred concentration in librarianship, education, child development or other related field is required.
• Basic computer skills required.
• Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class.
• Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville Public Driver Certification.

Nice To Haves

• Experience in education, retail, or library support work is preferred.

Responsibilities

• Performs all borrowing, information services, reader's advisory, reference duties performed in face-to-face, virtual and outreach settings.
• Designs, delivers, promotes, and facilitates programs, activities, and events in libraries, virtually and at outreach engagements.
• Integrates literacy practices into customer interactions whenever possible to help develop literacy skills.
• Engages with customers to deliver youth services and connect customers to collections, programs, and other services in the library, virtually and at outreach engagements.
• Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
• Keeps abreast of research, trends, and changing technology as it relates to youth services and development and demonstrates proficiency in the Library Technical Competencies.
• Compiles data, prepares reports, may assist with and/or make oral presentations.
• Serving as lead worker, may schedule, assign, monitor, and review the work of others under general guidance of a supervisor.
• Trains and instructs employees and volunteers regarding library policies, practices, and procedures.
• Actively seeks and utilizes feedback, ideas, and recommendations from staff, customers, and community members regarding library programs and services.
• Serves as person on duty as assigned.
• Participates in the interview process for the selection of new staff.
• Operates standard office and library equipment such as personal computers using word processing, spreadsheet, database, and other related software, peripheral and electronic devices, cash registers, copiers, fax machines, microfilm and microfiches equipment, and calculators.
• Required to work public service floor.
• Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

Benefits

• four weeks off during your first year of employment
• low and no cost health insurance options
• 12 paid holidays
• a personal leave day
• health insurance
• dental
• vision
• life insurance
• flexible spending plans
• Federal Student Loan Forgiveness after 10 years of public service and on-time payments

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level