Customer Experience Associate

Marble Health•New York, NY

10d

About The Position

At Marble, Customer Experience isn't just a support function — it's the heartbeat of the company. Our CX team sits at the intersection of product, engineering, and the people who matter most: students, parents, therapists, school counselors, and insurance partners. In a space this complex and this important, CX is where some of the most critical decisions get made. We're looking for a Customer Experience Associate to help build this function from the ground up. This is a rare opportunity. As one of the first members of Marble's CX team, you'll have real ownership over how we show up for the kids and families we serve. You'll work shoulder-to-shoulder with operators who've scaled high-growth startups before, move fast on problems that actually matter, and see the direct impact of your work in the lives of children navigating behavioral health challenges. If you're someone who wants to build something, this is your seat at the table.

Requirements

2+ years experience working at a high-growth startup in an operations or CX role.
Demonstrated history of success and rapid career advancement.

Responsibilities

Roll up your sleeves and do the hard work required to get the job done.
Pick up the phone and call our counselors, therapists, patients and families.
Adapt, learn and grow from challenges presented in the role.
Impose structure in an uncertain, dynamic environment and make sound decisions with imperfect information.
Care deeply about the people we’re serving and the team we’re building together.
Speak up when something is broken and bring solutions to the table to address the issues you identify.