Remote Customer Experience Associate I
About The Position
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We’re hiring a Remote Customer Experience Associate I in United States to provide high-quality customer service support in a fast-paced call center environment. In this role, you will handle inbound customer calls, resolve inquiries, and deliver a positive customer experience while meeting performance goals.
Requirements
- High school diploma or GED required
- Minimum of 6 months of call center, customer service, or dispatch experience
- Strong communication and customer service skills
- Ability to work in a fast-paced call center environment
- Basic computer skills and ability to navigate multiple systems
- Reliable attendance and strong work ethic
- Proficient in English
- Ability to successfully complete a background check, credit check, and security fingerprinting
- Secure wired high-speed internet connection, including a verified speed test of at 50 Mbps download & 50 Mbp upload; (Wi-Fi not permitted).
- Dedicated workspace with a desk, chair, and a quiet, distraction-free environment.
Responsibilities
- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
Benefits
- Competitive hourly pay
- Monthly incentive opportunity of up to $350 after training by meeting performance metrics
- Night or weekend differential, based on shift worked
- Benefits from day one (medical, dental, vision) for eligible roles
- Paid time off and holidays
- Paid training
- Career growth and advancement opportunities
- Supportive and inclusive work environment
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
