Customer Experience Associate I (Fullerton, CA)

Avocado Green Brands • Fullerton, CA

4d • Onsite

About The Position

Avocado Green Brands is a mission-driven lifestyle and eco-luxury brand focused on green living, sustainability, authenticity, and exceptional customer experiences. They produce mattresses, bedding, apparel, and beauty products in California using natural and organic materials. Avocado's mission is to be the world's most sustainable brand, emphasizing certified organic products and ethical practices. As a certified B Corp and Climate Neutral certified company, they are committed to environmental and social responsibility, donating 1% of revenues to nonprofits, using GOTS certified organic materials, powering factories with renewable energy, and aiming for zero waste. They also manage sheep farms and produce natural latex. This role is for a Customer Experience Associate I in Fullerton, CA, and is a non-exempt, hourly position eligible for overtime pay. The position is on-site and not remote. The company emphasizes its commitment to diversity and inclusion.

Requirements

• A minimum of 1 year of experience in customer service.
• Strong cross-functional communication skills.
• Excellent problem-solving and analytical skills.
• Ability to accept and adjust accordingly to constructive feedback.
• Effective oral and written communication skills.
• Great communicator.
• Regular and predictable attendance.

Responsibilities

• Respond to customer inquiries via calls, chats, and emails.
• Maintain accurate documentation of customer issues and interactions.
• Route concerns to the appropriate departments.
• Handle order inquiries and report vendor-related issues in line with company standards.
• Meet department averages for performance metrics, including PRP, QA, CSAT, and time logged in queues.
• Perform all other assigned duties.

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and Tools to be successful along with a strong partnership from your peers and leaders
• Access to wellness apps
• Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees