Customer Experience Associate I

Conduent State Healthcare, LLC

3d•Remote

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Remote - Call Center Customer Service Representative Medicaid Member Support – Tier 1 For The State of Iowa You Need to Reside in the State of Iowa to be Eligible, Need to reside within an Hour of Des Moines, Iowa $18.00/ Hourly Paid Training Start Date July 7th, 2026 Equipment Provided from Des Moines, IA office - Will be picking Equipment up from Location. Full-time Position with Full Benefits Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 3-4 weeks Shifts: Monday - Friday 8:00 AM to 5:00 PM Join the Conduent Customer Service Team Come join us and grow with a team of people who will challenge and inspire you to be the best!

Requirements

Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background required.
Must reside within 1 hour driving distance from Des Moines, IA
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Ability to understanding/utilize policy.
Excellent customer service skills.
Excellent phone etiquette skills
Reliable internet access

Nice To Haves

Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.

Responsibilities

Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests and status changes
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.