Customer Experience Appointment Representative
About The Position
Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High School Diploma/GED with 1-2 year of working experience
- Customer Service/Account Manager
- Intermodal
- Transportation/Logistics
Nice To Haves
- Bachelor's Degree with 1-2 year of working experience
- Ability to multitask
- Ability to communicate effectively over the phone all medium
- Ability to embrace change
- Proficient time-management skills
- Ability to handle a stressful work-environment
Responsibilities
- Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
- Track trailer pools to see if customer has available empties to determine scheduling
- Provide documentation to validate customer disputes
- Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
- Resolve appointment requests for key customers with delivery dates within locked out areas
- Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
- Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction
Benefits
- medical benefit
- dental benefit
- vision benefit
- 401(k) retirement plan
- life insurance
- short-term and long-term disability coverage
- paid time off commensurate with tenure (includes vacation and sick time)
- six weeks of paid maternity leave
- two weeks of paid parental leave
- six paid holidays annually
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
