Customer Experience Appointment Representative

J.B. Hunt Transport Services, Inc. • Lowell, AR

4d • Onsite

About The Position

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries. Key Responsibilities include accurately scheduling and rescheduling all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction. The role involves tracking trailer pools to see if the customer has available empties to determine scheduling, providing documentation to validate customer disputes, and monitoring customer’s freight for potential resets and reschedules to avoid penalties and provide the best possible service. Additionally, the representative will resolve appointment requests for key customers with delivery dates within locked out areas, and build, maintain, and nurture relationships with new customers, existing customers, and other business segments. Communication with customers to verify their product order and schedule an appointment for delivery, establish customer requirements, and maximize customer satisfaction is crucial.

Requirements

• High School Diploma/GED with 1-2 year of working experience
• Ability to multitask
• Ability to communicate effectively over the phone all medium
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment

Nice To Haves

• Bachelor's Degree with 1-2 year of working experience

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Track trailer pools to see if customer has available empties to determine scheduling
• Provide documentation to validate customer disputes
• Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave
• two weeks of paid parental leave
• six paid holidays annually
• annual bonus and incentives based on profitability or volumes
• Career advancement
• Nationwide relocation possibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED