Customer Experience and Sales Operations Intern

Learning Resources • Vernon Hills, IL

2d • $20 - $20 • Hybrid

About The Position

This internship provides hands on experience supporting Customer Service and Sales Support operations, with a focus on process improvement, reporting, documentation, and responsible use of AI tools. The intern will work on real projects that improve efficiency, consistency, and scalability across customer facing and revenue supporting workflows.

Requirements

• Analytical mindset with attention to detail
• Strong organizational and communication skills
• Interest in customer experience, business operations, data, and/or AI
• Curious, proactive, and eager to learn in a fast paced environment
• Strong interpersonal skills, fostering positive interactions.
• Reliable follow-up and follow-through skills.
• A positive, patient, and customer oriented approach.

Responsibilities

• Assist with documenting and standardizing Customer Service and Sales Support processes, templates, and checklists
• Analyze customer inquiries, service data, or sales support workflows to identify trends and improvement opportunities
• Support reporting and insights initiatives (e.g., summarizing trends, preparing dashboards or monthly summaries)
• Help build and organize internal knowledge resources (FAQs, SOPs, templates) to reduce repeat questions, and improve self-service for internal teams.
• Support AI enablement initiatives, such as drafting prompt libraries, knowledge base content, and identifying automation opportunities
• Collaborate with cross‑functional partners including Sales, Marketing, IT, and Operations as needed

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees