CES Customer Experience Intern

Consumer Technology Association•Arlington, VA

2d•Hybrid

About The Position

This is your opportunity to be part of the most powerful tech event in the world! We are seeking an enthusiastic, motivated, and detail-oriented individual to help drive CES Customer Experience success. As the CES Customer Experience intern, you’ll gain hands-on experience across internal and external customer support, project management, event operations, process improvement and partner relations. The ideal candidate is passionate about helping others, highly organized, an excellent communicator, and comfortable working both independently as well as collaboratively. In this role, you’ll work with teams across CTA on a variety of projects, programs and events, with a focus on the CES Customer Support and Staff Education programs. You’ll support the team with the management of partner and vendor relationships; recommending process enhancements; assisting with project planning and execution and helping elevate the customer experience for both internal and external customers. Bring your fresh perspective, enthusiasm, and eagerness to learn as you contribute to a dynamic and collaborative environment!

Requirements

Strong and effective communication (written and verbal) and interpersonal skills.
Customer-focused, proactive, problem-solving mindset
Excellent organization and attention to detail.
Ability to work independently as well as collaboratively.

Nice To Haves

Prior experience in customer support, project and/or program management, event, trade show and/or conference planning preferred.
Previous experience in Microsoft suite, including Outlook preferred.
Bachelor’s degree or commensurate experience in the field of Project Management
Customer Support, Hospitality, Event Management or Marketing preferred.

Responsibilities

Support the CES Team on customer experience initiatives.
Work with Customer Support vendor to assist with reporting, escalations and inquiries.
Maintain and update content for CES knowledge base.
Assist with the CES Staff Education Program, creating educational resources for staff, vendors and customers.
Collaborate with Team and other departments to support customers.
Follow project plans and identify opportunities to improve processes.
Track project deliverables and work with colleagues to ensure deadlines are met.
Perform other duties as required by business needs.