Customer Experience Intern

Cohabs • New York, NY

18h

About The Position

At Cohabs , we’re looking for a Customer Experience Intern (aka our future CX Superstar) to help our New York community shine brighter than Times Square at midnight. What you’ll be doing Your mission, should you choose to accept it, is to bring people together, deliver legendary experiences, and help our 500+ members feel like they’re part of something truly special. Here’s how you’ll make the magic happen:

Responsibilities

• Be the friendly point of contact for our members, building strong, authentic relationships, answering questions, solving problems, and making sure everyone feels supported across all our NYC houses.
• Plan, budget, and organize monthly community events that people won’t stop talking about. From rooftop BBQs to creative workshops, your imagination sets the limit!
• Write engaging articles, event descriptions, and community updates. Create a content roadmap that reflects our values and keeps our 500+ members informed and inspired.
• Collect and analyze NPS & CSAT insights, then share the key takeaways with the team so we can keep leveling up the experience.
• Help new members feel instantly welcome by guiding them through a smooth, stress-free move-in experience.
• Spot cool opportunities with local restaurants, shops, and brands to offer our community extra perks and unforgettable moments.
• Be the living embodiment of the Cohabs vibe, warm, fun, energetic, and always ready to bring people together.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 11-50 employees