Customer Experience Agent

Paraco Gas Corp•Woonsocket, RI

5d•$20 - $21•Remote

About The Position

Paraco Gas Corporation is the largest privately held propane marketer in the Northeast. As a local, family-owned company with 50 years of experience in the propane industry, we are proud to be recognized as the 10th largest propane retailer and 2nd largest independent marketer of propane nationally (LP Gas Magazine Survey 2018). By putting customers first in everything we do, our professional services team, our extensive fleet and our unparalleled supply availability enable Paraco Gas to be an energy services leader. Our Customer Experience Agents are more than just representatives. They are brand ambassadors who embody Paraco's commitment to providing memorable, positive, and engaging customer support to our residential and business clients. As an integral member of the Paraco family, this position is all about providing first-class assistance to current and prospective customers. We believe in building genuine connections with our customers by listening, anticipating needs, and offering innovative solutions to ensure their satisfaction. We’re looking for someone who will deliver a great customer experience and ensure effective resolution of customers' needs and concerns. For the right candidate, this is a Remote opportunity in NY.

Requirements

High school diploma or general education (GED).
1+ years of heavy inbound call volume customer service or call center experience
Ability to communicate clearly and professionally.
Maintain a strong work ethic and desire to excel. Punctuality and dependability are a must.
Capable of understanding documents such as instructional and procedural manuals.
Basic computer systems: Microsoft Office, 10-key calculators, and data entry skills.

Nice To Haves

Bilingual speaking proficiency is a plus but not required.

Responsibilities

Handling heavy incoming calls pleasantly and understandingly focused on achieving customer satisfaction.
Using effective listening skills to address and resolve customer issues.
Addressing customer concerns in a calm and professional manner while ensuring their requests/ questions are handled appropriately and in a timely fashion.
Analyze incoming calls, offer proactive solutions based on the information provided, and follow up when necessary.
Working in a team-based environment and engaging proactively with both clients and employees throughout the organization.
Call Center Metrics used.
Scheduled workdays may include weekend hours.
Overtime may be offered depending on call volume