Customer Experience Agent/Logistics Coordinator

RunBuggy OMI Inc. • Tempe, AZ

77d • Onsite

About The Position

RunBuggy is seeking a Bilingual Customer Service Agent (CEA) I to support its customers. This position is responsible for providing excellent service via phone, video calls, and written communication (email and text). The CEA will interact directly with customers to answer questions, solve problems, provide education, and uphold the company's reputation for high-quality service. This role requires employees to be in the office 5 days a week in Tempe, AZ, and to work either Tuesdays through Saturdays or Sundays through Thursdays.

Requirements

• Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
• High School Diploma or equivalent required.
• Ability to work Tuesdays through Saturdays or Sundays through Thursdays.
• Understanding of performance-based metrics.
• Aptitude for acquiring skills in technical troubleshooting along with an eagerness to learn and take on new challenges.
• Ability to handle a variety of duties in a fast-paced environment.
• A positive, service-oriented attitude.
• Ability to recognize problems, strategize, and problem-solve.
• Ability to prioritize tasks and manage time.
• Ability to work under tight deadlines.
• Applicants must be currently authorized to work in the United States.

Nice To Haves

• Call Center experience a plus.
• Automotive, logistics, or transportation experience a plus.
• Bilingual (Spanish or French speakers a plus).

Responsibilities

• Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app.
• Maintain updated knowledge of all company products and services to provide adequate education to customers.
• Field incoming phone calls and respond to phone messages from customers.
• Promptly respond to customer questions submitted via email or our website.
• Answer customer questions and provide information to resolve any issues.
• Help resolve shipping issues with a high level of professionalism.
• Assisting users with uploading pictures or completing orders in our system.
• Obtain necessary information from customers to adequately follow up.
• Document important customer information for future reference.
• Collect and record customer feedback and information and share with appropriate departments and team members.
• Generate interest in new products or services and connect customers with salespeople when required.
• Foster and maintain relationships with customers to improve our retention rate.
• Attend all required customer service-related meetings.
• Additional duties as assigned.

Benefits

• Market competitive pay based on education and experience.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees