Agent Experience Coordinator

HomeServices of America•Brookfield, WI

2d•Onsite

About The Position

This is an existing opportunity to enter the fast-paced real estate environment as an Agent Experience Coordinator. This role works closely with the office sales manager and top-producing agents and teams. This position provides agents with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence, and by providing general office and computer assistance. This is an in-office position, working 37.5 hours/week Monday through Friday in our Brookfield, WI sales office.

Requirements

Minimum of high school diploma or the equivalent.
One to three years clerical or administrative experience.
Strong computer/technology skills: proficient in Microsoft Office and Canva products.
Basic proficiency of social media engagement and posting practices (Facebook, Instagram, LinkedIn, etc.).
Excellent oral and written communication skills.
Effective interpersonal skills, leadership abilities, and a strong customer service focus.
Effective analytical, problem solving and decision-making skills; initiative, attention to detail, and a team player.
Project management skills: ability to prioritize and handle multiple tasks and projects concurrently.
Ability to handle stress and work under pressure.

Nice To Haves

Secondary education preferred.
Marketing and social platforms experience preferred.
Real estate knowledge preferred.
Knowledge of real estate, title and/or mortgage business preferred.

Responsibilities

Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides.
Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate’s personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports.
Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records.
May assist agents with setting marketing plans and organizing and facilitating agent training activities.
Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal.
May serve as back-up to other office staff.
Perform any additional responsibilities as requested or assigned.