Customer Experience Advocate

The Lee Company • Franklin, TN

6d • Hybrid

About The Position

Join Lee Company’s team of Customer Experience Advocates and help businesses with residential service needs, including HVAC, plumbing, and electrical services. The role responds to customer calls, emails, and chats professionally and promptly, while coordinating daily across business lines to provide effective support and communication. Building strong professional relationships with teammates and understanding Lee Company’s culture and mission to create a workplace where employees can thrive are important to success in this position. Flexible schedules with day and evening hours are offered, and hybrid work-from-home schedules are available.

Requirements

• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Active listening and problem-solving skills.
• Driven, tenacious, and enthusiastic attitude.
• Service-minded approach to helping customers.
• Methodical, organized, and strong attention to detail.
• Team player willing to collaborate with the team.
• Ability to multitask and work under pressure.
• Computer skills, including MS Teams, MS Outlook, internet and intranet navigation, and web-based platforms.
• Must be legally authorized to work in the United States and provide proof of employment eligibility at hire.

Nice To Haves

• Experience with Dynamics 365 is a plus but not required.
• Five9 experience is desired but not required.

Responsibilities

• Respond to customer calls, emails, and chats in a professional and timely manner.
• Interact across business lines to provide an optimal level of customer support and communication.
• Develop and maintain strong professional working relationships with other team members.
• Provide support for customers’ residential HVAC, plumbing, and electrical service needs.

Benefits

• Comprehensive health, dental, and vision insurance.
• Free virtual primary care, mental health, and urgent care services for employees and their family members.
• Earned Wage Access (EWA), providing access to a portion of earned pay before payday.
• 401(k) company match.
• Health Savings Account (HSA) contributions.
• Company-paid life and long-term disability insurance.
• Company-supported volunteer opportunities.
• Free trade training through Lee Company University (LCU).
• Paid time off (PTO).
• Holidays.
• Chaplain services.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed