Customer Experience Advocate
About The Position
Join Lee Company’s growing team of Customer Experience Advocates and help businesses with their residential HVAC, plumbing, and electrical service needs. The role responds to customer calls, emails, and chats professionally and promptly. Daily interaction across business lines supports effective communication and a high level of customer service. The position also involves building and maintaining strong professional relationships with colleagues and developing a thorough understanding of Lee Company’s culture and mission. Flexible day and evening hours are offered, and hybrid work-from-home schedules are available.
Requirements
- Excellent phone etiquette and verbal, written, and interpersonal communication skills.
- Active listening and problem-solving skills.
- A driven, tenacious, enthusiastic, and service-minded attitude.
- An organized, methodical approach and strong attention to detail.
- Ability to collaborate as a team member and contribute wherever needed.
- Ability to multitask and work under pressure.
- Computer skills, including familiarity with MS Teams, MS Outlook, internet and intranet navigation, and web-based platforms.
- Must be legally authorized to work in the United States and provide proof of employment eligibility at hire.
Nice To Haves
- Dynamics 365 experience is a plus but not required.
- Five9 experience is desired but not required.
Responsibilities
- Respond to customer calls, emails, and chats in a professional and timely manner.
- Help customers with residential HVAC, plumbing, and electrical service needs.
- Interact across business lines to provide effective support and communication.
- Develop and maintain strong professional working relationships with team members.
- Understand and support Lee Company’s culture and mission.
Benefits
- Comprehensive health, dental, and vision insurance.
- Free virtual primary care, mental health, and urgent care services for employees and their family members.
- Earned Wage Access to access a portion of earned pay before payday.
- 401(k) company match.
- Health Savings Account contributions.
- Company-paid life and long-term disability insurance.
- Company-supported volunteer opportunities.
- Free trade training through Lee Company University.
- Paid time off.
- Career growth opportunities.
- Paid holidays.
- Chaplain services.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
