Customer Experience Advisor

Fox Marquette Subaru•Marquette, MI

3d•Onsite

About The Position

Are you ready to elevate customer experiences in the vibrant community of Marquette, MI? As a Full Time, Customer Experience Advisor at Fox Marquette, you'll be at the forefront of customer engagement, shaping positive interactions and driving satisfaction. This role offers a unique opportunity to harness your problem-solving skills while collaborating with a team that values innovation and excellence. You will play a pivotal role in influencing our customer-centric strategies, working directly with clients to understand their needs and exceed their expectations. If you thrive in a high-performance atmosphere where creativity and empathy are encouraged, this position is the perfect fit for you. Join us and contribute to a culture that celebrates abundance and forward thinking.

Requirements

Mastering our dealership database is crucial for effectively managing customer interactions, tracking appointments, and maintaining accurate records.
Strong organizational skills are essential as you will be responsible for keeping a detailed log of appointments, ensuring seamless communication with management and co-workers.
Listening abilities to respond thoughtfully to customer inquiries, fostering a genuine connection and trust.
A passion for working with people is fundamental, as you will engage with customers throughout their buying cycle via phone, email, and online chats.
Proactive in scheduling appointments and assigning them to the appropriate sales staff.
Knowledgeable about current inventory and promotions will further enhance the customer experience.

Responsibilities

Respond to all incoming internet inquiries and online chats.
Provide continuous follow-up via phone and email throughout the customer's buying cycle.
Set sales appointments for customers and assign to appropriate sales staff.
Keep a daily log of appointments and communicate with management.
Utilize dealership database for all customer contact, appointments, tracking and notes.
Convey general information regarding current inventory or specials.
Responding to inquiries and resolving issues via various communication channels, ensuring that each interaction is rooted in empathy and a customer-centric approach.
Collaborate closely with team members to develop innovative solutions and share customer feedback to help improve our services.
Participating in training sessions to enhance problem-solving skills and deepen understanding of products.
Maintaining accurate customer records and reporting to track interactions and identify trends.
Contributing to creating an environment of excellence and safety, representing the core values of Fox Marquette in every customer engagement.