Customer Experience Administrator

Sasser, Inc. • Oak Brook, IL

6d • $43,000 - $55,000 • Onsite

About The Position

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work, Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sasser’s subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser family of companies includes subsidiaries Chicago Freight Car Leasing, CF Rail Services, Moventum Fleet Management, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com. This role supports our Moventum Fleet Management team. Built on more than 70 years of experience, Moventum Fleet Management delivers customized fleet leasing and management solutions backed by deep industry expertise, innovative technology, financial strategy, and highly personalized customer service. Our long-standing client relationships and full-lifecycle approach allow us to serve organizations across the country as a trusted fleet management partner. As a Customer Experience Administrator, Here's What You'll Do: The Customer Experience Administrator assists the Account Management team with day-to-day interactions with Moventum’s strategic customers, answering questions, resolving issues, and ordering vehicles and Maintenance packets. This includes service via email and phone, as well as monitoring of our driver call center line. Additionally, the Customer Experience Administrator will work closely with our customers, maintaining and servicing small Moventum clients, generally under 25 vehicles in fleet. The Customer Experience Administrator is a development position for the Account Manager role at Moventum.

Requirements

• Bachelor’s Degree in Business or related field preferred.
• 1-3 years of experience in an administrative function.
• 1-3 years of experience in the fleet management industry.
• Ability to multi-task
• Word, Excel and PowerPoint skills
• Ability to work independently and with minimal supervision when given projects
• Ability to provide sound problem solving, analysis, and critical thinking
• Excellent attention to detail and project management experience
• Exceptional written and verbal communication skills required
• Work collaboratively and efficaciously as a team member
• Values should be consistent with the company's values: Accountability, Creativity, Commitment, Passion, & Respect.
• Desire to provide quality client service and support
• High level of integrity and regard for confidentiality

Responsibilities

• Provide Account Management support and assist with daily administrative tasks.
• Answer customer and driver calls.
• Involvement in the set-up process, interacting with all functional areas of the Company on behalf of the Account Managers and Sales team.
• Incoming and outgoing communication with accounts relative to relationship building and problem resolution.
• Interactions will be at Account Manager’s direction.
• Work with Sales team to deliver the highest level of customer satisfaction, assist in preparing materials for additional services offered.
• Assist in generating key reports and/data files.
• Analyze data and provide overall review of Moventum programs to the clients with sales.
• Assist with projects related to the management of accounts.
• Maintain and manage accounts as assigned.
• Any other duties as assigned by the Customer Experience Supervisor.
• Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.

Benefits

• Comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
• 100% Company-paid disability and life insurance plans
• 401K plan with company match PLUS additional end-of-year funding
• Paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
• 10 paid holidays annually
• Paid parental leave for new parents, as well as a monetary gift towards a 529 education account
• Confidential Employee Assistance Program
• Training and tuition reimbursement
• Community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level