Customer Experience Administrator
About The Position
At 3 Men Movers, customer experience isn’t just a department — it’s the heart of everything we do. We’re looking for someone who brings a hospitality mindset, positive energy, and strong work ethic to every interaction, whether they’re helping a customer, supporting drivers, or keeping the office running smoothly. This role is perfect for someone with a background in hospitality, front desk, restaurants, events, or customer service who loves staying busy, solving problems, and creating a welcoming environment people actually enjoy being part of. No two days are the same here — and that’s exactly how we like it.
Requirements
- Bring positive energy and enjoy helping people
- Stay calm under pressure and think critically when challenges come up
- Are organized, dependable, and detail-oriented
- Thrive in fast-paced environments where every day looks a little different
- Have strong communication skills and a team-first attitude
- Are flexible and willing to jump in where needed
- Have weekend availability
Responsibilities
- Be the welcoming face and voice of 3 Men Movers by answering calls, greeting visitors, and helping customers with confidence and care
- Support customers, crews, contractors, and internal teams with professionalism and urgency
- Keep the front desk and office clean, organized, stocked, and running smoothly
- Open and close the facility following company procedures
- Order, organize, and manage office and operational supplies
- Assist with reports, filing, documentation, and day-to-day administrative support
- Perform inventory checks and support operational organization
- Help coordinate fun events and appreciation efforts for drivers and office staff
- Adapt quickly, solve problems on the fly, and jump in wherever needed
Benefits
- $18–$21/hour based on experience
- Christmas bonus opportunities + profit share
- 401(k) with up to 6% company match
- Medical, dental & vision insurance (including Doctor on Demand)
- HSA with employer contributions
- Paid maternity & paternity leave
- Tuition reimbursement opportunities
- Increased PTO accrual + paid volunteer and voting time off
- Team-building events, holiday parties & birthday celebrations
- Anniversary swag, referral bonuses & employee moving discounts
- On-site gym
- 5 work-from-home days per year
- Ongoing coaching, growth conversations, and real advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
