Customer Experience Account Specialist

Oracle • Nashville, TN

2d

About The Position

As Customer Experience Account Specialist, you will serve as a senior individual contributor responsible for managing customer experience health, account-level coordination, service visibility, and issue resolution across Oracle Cloud Infrastructure data center customers. This role ensures customers have clear visibility into readiness, delivery progress, operational support, escalations, and ongoing service commitments. You will partner closely with Customer Experience leadership, Customer Success, Sales, Site Deployment, Data Center Operations, Engineering, Network, Security, Finance, Legal, Procurement, and customer stakeholders. You will maintain account-level operating discipline, coordinate customer-facing updates, identify risks early, and help ensure the customer experience remains consistent, transparent, and trusted across complex data center workflows.

Requirements

• Senior individual contributor role.
• Experience managing customer experience health.
• Experience with account-level coordination.
• Experience with service visibility.
• Experience with issue resolution.
• Familiarity with Oracle Cloud Infrastructure data center customers.
• Ability to ensure customers have clear visibility into readiness, delivery progress, operational support, escalations, and ongoing service commitments.
• Ability to partner with various internal teams and customer stakeholders.
• Ability to maintain account-level operating discipline.
• Ability to coordinate customer-facing updates.
• Ability to identify risks early.
• Ability to ensure consistent, transparent, and trusted customer experience across complex data center workflows.

Responsibilities

• Manage customer experience health.
• Perform account-level coordination.
• Provide service visibility.
• Resolve issues for Oracle Cloud Infrastructure data center customers.
• Ensure customers have clear visibility into readiness, delivery progress, operational support, escalations, and ongoing service commitments.
• Partner with Customer Experience leadership, Customer Success, Sales, Site Deployment, Data Center Operations, Engineering, Network, Security, Finance, Legal, Procurement, and customer stakeholders.
• Maintain account-level operating discipline.
• Coordinate customer-facing updates.
• Identify risks early.
• Ensure the customer experience remains consistent, transparent, and trusted across complex data center workflows.

Benefits

• Flexible medical options
• Life insurance
• Retirement options
• Volunteer programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed