Customer Experience Account Specialist-12hr. Night Shift

InterChange Group, Inc.•Mount Crawford, VA

3d•$19 - $23•Onsite

About The Position

The Customer Experience Account Specialist handles the administrative, organizational, and system-related processing of inbound receipts and outbound shipments. The role communicates directly with customers and coordinates with warehouse operations to meet customer needs, serving as a liaison between Operations and the customer. This position is based in Mt. Crawford, Virginia, and works a rotating night shift from 5:00 p.m. to 5:00 a.m., including every other weekend.

Requirements

At least two years of experience working with an enterprise-level software package.
At least three years of experience with Microsoft Office, including Word, Excel, and Outlook.
Experience in a team environment and/or managing team members.
High school diploma or GED equivalent.
Ability to administer, organize, and file paperwork.
Ability to communicate effectively and efficiently by email and telephone.
Ability to operate a computer and willingness to learn and use InterChange's warehouse management system software.
Ability to handle multiple tasks at once.
Completion of a pre-employment background check, drug test, and physical.

Nice To Haves

Experience with electronic data interchange (EDI).

Responsibilities

Communicate with customers and respond to calls and emails.
Provide drivers with directions to the facility as needed.
Receive materials and generate and process orders in the warehouse management system (WMS).
Verify that on-hand inventory can fulfill orders and notify customers of shortages.
Ensure inventory is rotated properly and products shipped to customers have adequate dates.
Prioritize, print, distribute, and collect paperwork for receiving or loading trucks.
Reassign inventory as requested by warehouse staff.
Review bills of lading (BOLs) for accuracy and print them as requested by warehouse staff.
Scan completed paperwork and send it to customers as required.
Serve as the point of contact for arriving drivers by issuing and confirming paperwork and shipment numbers and confirming appointment times.
Record and review receipt and shipment details in the WMS, ensuring accuracy and closing transactions when loads are complete.
Process and send electronic data interchange (EDI) communications as necessary.
Organize and file completed paperwork.
Assist with inventory reconciliation and correction of discrepancies.
Assist Operations with researching missing pallets.
Import and export files to and from Excel to reduce data entry and support analysis.
Confirm transaction charges are accurate for billing.
Assist a Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.