Customer Experience Account Specialist- Night Shift-Monday to Friday - 5:00 pm to 2:00 am

InterChange Group, Inc.•Mount Crawford, VA

9d•$19 - $23

About The Position

The Customer Experience Account Specialist handles the administrative, organizational, and system-related work for inbound receipts and outbound shipments. The role communicates directly with customers and internally with warehouse operations to ensure customer needs are met, serving as a liaison between Operations and the customer. This position is based in Mt. Crawford, Virginia, and reports to the Customer Experience Supervisor. The schedule is Monday through Friday, 5:00 p.m. to 2:00 a.m. Compensation is $19.00 to $23.00 per hour, depending on experience (DOE).

Requirements

High school diploma or GED equivalent.
At least two years of experience working with an enterprise-level software package.
At least three years of experience with Microsoft Office, including Word, Excel, and Outlook.
Experience working in a team environment and/or managing team members.
Ability to administer, organize, and file paperwork.
Ability to communicate effectively and efficiently by email and telephone.
Ability to operate a computer and willingness to learn and use InterChange’s warehouse management system software.
Ability to handle more than one task at a time.
Successful completion of a pre-employment background check, drug test, and physical.
Applicants must complete an application to be considered.

Nice To Haves

Experience with electronic data interchange (EDI) is a plus but is not required.

Responsibilities

Regularly communicate with customers and respond to calls and emails.
Assist drivers with directions to the facility as necessary.
Receive material into the Warehouse Management System (WMS).
Generate and process orders in the WMS.
Verify that on-hand inventory is sufficient to fulfill orders and notify customers of shortages.
Ensure inventory is properly rotated and products sent to customers have adequate dates.
Prioritize, print, distribute, and collect paperwork for the dock to receive or load trucks.
Reassign inventory as requested by warehouse personnel.
Review Bills of Lading (BOLs) for accuracy and print them as requested by warehouse personnel.
Scan and send completed paperwork to customers as required.
Serve as the point of contact for drivers arriving at the facility; issue and confirm driver paperwork and shipment numbers, and confirm appointment times.
Record and review receipt and shipment/load details in the WMS for accuracy, and close out transactions as loads are completed.
Process and send electronic data interchange (EDI) communications to customers as necessary.
Organize and file completed paperwork.
Assist with inventory reconciliation and correction of discrepancies.
Assist Operations in researching missing pallets.
Import and export files to and from Excel to reduce data entry and support analysis.
Confirm transaction charges are accurate for billing.
Assist a Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.