Customer Experience Account Manager

Schneider National • Green Bay, WI

7d

About The Position

Schneider is seeking a Customer Experience Account Manager in Green Bay to lead a team that serves as a bridge between Schneider’s Commercial Sales and Customer Service teams. The role executes a business plan to ensure the team meets its metrics and delivers an outstanding experience for customers.

Schneider describes an inclusive culture grounded in treating everyone with dignity and respect. The company embraces diversity and openness to support equal access to opportunities and resources, fuel innovation, improve strategic thinking, and cultivate leadership. Applicants may request reasonable accommodation during the hiring process, consistent with the Americans with Disabilities Act, by contacting their Recruiter, Human Resources Business Partner, and/or Human Resources Leave Administration.

Requirements

• Bachelor's degree in business or a related field.
• Two or more years of transportation or logistics experience.
• Previous leadership, mentoring, or coaching experience.
• Effective written and oral communication skills.
• Strong influencing skills.

Responsibilities

• Coach and mentor a team of customer service associates.
• Provide an outstanding experience for Schneider’s customers.
• Create a business plan that ensures the achievement of metrics related to revenue, volume, and service.
• Support sellers with account business plans and customer visits.
• Analyze and implement improvements to current systems and processes.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• 401(k) savings plan with company match.
• Paid time off and paid holidays.
• Results-based incentive pay program with the opportunity to earn above base pay.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager