Customer Experience & Account Growth Manager

Datawatch Systems, Inc•Houston, TX

107d•$30 - $35•Hybrid

About The Position

The Regional Customer Experience & Account Growth Manager is responsible for strengthening customer relationships, supporting the successful operation of assigned buildings, and increasing revenue within Datawatch Systems’ markets. This hybrid position combines customer experience, account management, and consultative sales responsibilities. The individual will serve as the primary relationship owner for a portfolio of existing regional buildings and customers, helping ensure that each account operates smoothly and receives a consistent, high-quality customer experience.

Requirements

Three or more years of experience in customer experience, customer success, account management, property management, business development, consultative sales, or a related field preferred.
Experience working with commercial buildings, property management companies, access control, building technology, security systems, or service-based organizations preferred.
Experience identifying customer needs and recommending appropriate products or services.
Strong problem-solving, critical-thinking, and issue-resolution skills.
Ability to work independently and make sound decisions while managing a regional territory.
Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
A valid driver’s license and reliable transportation are required.
All applicants must be willing to submit to a drug screening and criminal background check.

Responsibilities

Serve as the primary relationship contact for an assigned portfolio of regional buildings and customer accounts, developing trusted relationships with property managers, building owners, tenants, and other key stakeholders.
Maintain regular communication with customers through meetings, building visits, account reviews, and site assessments to understand their priorities, concerns, operational needs, and future plans.
Own the overall health of assigned accounts, including customer satisfaction, service activity, operational concerns, retention risks, and opportunities for growth.
Coordinate with internal teams to resolve customer issues and ensure commitments are met.
Maintain ownership of customer concerns through resolution, providing timely and professional communication and identifying recurring issues that may require long-term solutions.
Provide customer training, education, and adoption of Datawatch Systems products and services while ensuring account information and customer records remain accurate and current.
Identify and develop opportunities for additional products, services, upgrades, system enhancements, and solutions, including opportunities related to new tenants, renovations, capital improvements, system modernization, additional properties, ownership or management changes, and evolving security requirements.
Conduct account and building assessments to uncover unmet customer needs, generate and qualify sales opportunities, and clearly communicate the operational and business value of recommended solutions.
Partner with internal teams to develop proposals, coordinate customer presentations and demonstrations, and advance opportunities through completion.
Support contract renewals, service expansions, customer retention, and loyalty initiatives while meeting established revenue growth and account expansion goals.
Identify opportunities to expand existing relationships to additional properties and leverage customer relationships for introductions, referrals, and new business opportunities.
Monitor regional market trends, customer needs, competitive activity, and industry developments that may affect account growth or retention; communicate relevant insights to company leadership.
Represent Datawatch Systems professionally at customer meetings, building events, industry functions, and regional networking opportunities.
Independently manage a geographically dispersed portfolio while maintaining consistent communication with leadership and internal teams.
Travel regularly within assigned markets for customer meetings, building visits, account reviews, and site assessments. Occasional overnight travel may be required based on territory and customer needs.
Maintain a visible, professional presence within assigned markets and promote a consistent customer experience across the region.