Customer Excellence Representative - Hybrid - Starting at $23.41
About The Position
This role involves providing phone support for inquiries from sales and healthcare professionals, engaging with customers in a prompt, accurate, courteous, and poised manner to foster positive business relationships. The representative will process work according to standard operating procedures, offer feedback for service improvements, and support the Sales Department by answering questions via telephone, email, and fax. Key responsibilities include maintaining records of customer interactions, collaborating with Accounts Receivable for payment collections and billing arrangements, and preparing product or service reports by analyzing customer information.
Requirements
- 2+ years of experience
- High school diploma
- Ability to work flexible hours, as needed to support the business needs
Nice To Haves
- Associates or Bachelor's Degree
- Experience with Customer Service and Order Entry
- Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software
Responsibilities
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
- Process all work in accordance with relevant working practices and standard operating procedures
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
- Prepare product or service reports by collecting and analyzing customer information
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
