Customer Excellence Representative - Hybrid - Starting at $23.41

Stryker • Cary, IL

5d • Hybrid

About The Position

This role involves providing phone support to sales and healthcare professionals, engaging with customers promptly and accurately, and processing work according to standard operating procedures. The representative will also provide feedback for service improvements, support the Sales Department by answering inquiries, maintain records of customer interactions, collaborate with Accounts Receivable for payment collections, prepare product/service reports, and analyze customer information.

Requirements

• 2+ years of experience
• High school diploma
• Ability to work flexible hours, as needed to support the business needs

Nice To Haves

• Associates or Bachelor's Degree
• Experience with Customer Service and Order Entry
• Experience with Systems Applications & Products (SAP), Enterprise Resource Planning (ERP) software

Responsibilities

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Process all work in accordance with relevant working practices and standard operating procedures
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED