Customer Excellence Engineer

Rillet • San Francisco, CA

2d • $110,000 - $140,000

About The Position

Rillet is hiring a Customer Excellence Engineer to improve the experience from sales through implementation. The role works across Sales, Solution Consulting, and Implementation to communicate customer requirements, scope, and commitments clearly before kickoff, and to improve the process based on feedback.

The engineer also builds and maintains reusable sandboxes and demo environments, supports sales conversations and prospect evaluations as a product expert, gathers requirements and helps scope workflows, data needs, integrations, and configuration, and owns RFP responses from start to finish.

The expected base salary range is $110,000–$140,000 in New York City and San Francisco. Final compensation depends on skills, experience, qualifications, and role scope. The role is also eligible for equity and benefits.

Requirements

• Experience in solution consulting, solution architecture, or implementation.
• Experience with accounting or financial software such as NetSuite or Workday.
• Comfort working with prospects, demonstrating a product, and serving as a technical subject-matter expert.
• Ability to gather customer requirements, scope solutions, and connect business needs to product capabilities.
• Ability to explain technical concepts clearly and work across customer-facing and technical teams.
• Initiative, openness to feedback, and follow-through in closing gaps between teams.

Responsibilities

• Own the sales-to-implementation handoff across Sales, Solution Consulting, and Implementation, ensuring scope, customer requirements, and commitments are communicated before kickoff.
• Create standardized processes and handoff materials to capture sales conversations, decisions, and open questions.
• Run retrospectives and collect feedback to identify gaps and improve the sales-to-implementation experience.
• Build and maintain sandboxes and demo environments using reusable templates, realistic data, and workflows tailored to customer and internal requirements.
• Support sales conversations, demo Rillet, and guide prospects through sandbox evaluations and Q&A as a product expert.
• Gather customer requirements and help scope workflows, data needs, integrations, and configuration with implementation needs in mind.
• Own RFPs from start to finish, including responses, deadlines, supporting data, and coordination with subject-matter experts.

Benefits

• Equity
• Competitive benefits designed to support health, wellbeing, time away from work, family, and long-term financial goals
• Team meals, events, and company gatherings

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed