Customer Evidence and Storytelling Manager

Microsoft • Redmond, WA

2d • $106,400 - $222,600

About The Position

Microsoft Frontier Company is a new line of business and one of the industry's first customer outcome-driven organizations, bringing together industry expertise, strategic partnerships and engineering as part of MCAPS. Its teams will work side-by-side with customers to co-design, deploy, and continuously improve AI systems that deliver measurable, customer-defined outcomes. The organization is built around end-to-end Frontier Transformation, helping customers turn AI into real, lasting business value. For those joining, it's a chance to help build a new growth engine for Microsoft and shape how the industry moves from delivering technology to delivering outcomes. The Frontier Company GTM team is seeking an experienced Customer Evidence and Storytelling Manager to develop compelling customer stories and scale the Frontier Company narrative and executive platform globally. This role will identify and prioritize the most impactful examples of customer success, bring them to life at key events and across marketing channels, and manage agency partners that help Frontier Company reach business and technical leaders around the world.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 4+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience

Nice To Haves

• Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience.
• 7+ years of experience in customer marketing, content marketing, integrated marketing, executive communications, event marketing, agency management, or a related field in enterprise technology.
• Experience developing externally facing customer stories and coordinating customer participation, permissions, and approvals for events, campaigns, or executive platforms.
• Demonstrated success managing agency partners and complex cross-functional programs for global business and technical audiences.

Responsibilities

• Develop and manage a customer storytelling strategy aligned to Frontier Company business priorities, target audiences, key events, and global marketing moments.
• Establish a clear approach for prioritizing customer stories based on business impact, strength of outcomes, audience relevance, strategic value, and readiness for public amplification and event showcases.
• Partner closely with the events team and the business to execute customer stories for keynotes, sessions, demonstrations, executive engagements, and other high-visibility moments that can inspire customers to act.
• Develop stories in close partnership with customers and internal teams, translating complex transformation work into credible, audience-focused narratives that clearly demonstrate customer-defined outcomes and business value delivered in partnership with Frontier Company.
• Coordinate customer permissions, participation, approvals, engagement details, and review processes, working with legal, privacy, brand, and other stakeholders to ensure stories are accurate, respectful, and ready for external use.
• Manage marketing agency partners that help scale the Frontier Company narrative and executive platform globally, providing clear strategy, core Frontier Company content and branding, quality standards, and performance expectations.
• Oversee integrated content, campaigns, executive opportunities, timelines, budgets, and measurement across markets and channels, ensuring global consistency while adapting for the needs of business and technical decision-makers.
• Act as the strategic and audience-focused marketer who can recognize a powerful customer story, connect it to business priorities, and shape it into a narrative that motivates other customers.
• Lead with an understanding of enterprise technology, AI transformation, and customer marketing, with the curiosity to quickly learn unfamiliar technical and industry domains.
• Develop customer stories across formats and channels, with practiced editorial judgment and the ability to make complex subjects clear, credible, and compelling.
• Partner with executive presence, a high collaboration index and an ability to coordinate across customers, executives, sales, engineering, events, marketing, communications, legal, and agency partners.
• Manage agencies and integrated marketing programs across regions, balancing global consistency, local relevance, quality, speed, and measurable impact.
• Leverage sound judgment, initiative, attention to detail, and the ability to manage multiple priorities independently in a dynamic and evolving organization.
• Embody our culture and values.

Benefits

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

What This Job Offers

• Job Type: Full-time