Customer Enrollment Specialist - Warm Leads (No Cold Calling)
MyUtilities•Dallas, TX
•Onsite
About The Position
This is a full-time, in-office role in Dallas, TX, focused on enrolling customers for home services like electricity, internet, TV, and security. Customers initiate requests through a partner app, and the specialist's role is to confirm details, ensure selected services meet customer needs, recommend upgrades when beneficial, finalize orders, and maintain CRM documentation. It's a fast-paced, high-activity role with steady daily call volume, emphasizing guiding customers through decisions they've already started, rather than cold calling or high-pressure sales.
Requirements
- 1-2+ years of customer-facing or sales experience preferred.
- Comfortable handling high daily call volume and completing tasks quickly.
- Strong verbal communication skills.
- Ability to build rapport quickly over the phone.
- Organized and detail-oriented.
- Comfortable working in a performance-driven environment.
- Basic computer proficiency (navigating CRM system, calendars, multiple browser tabs).
- Reliable and consistent work habits.
- Ability to work full-time, in-office in Dallas, TX.
Nice To Haves
- Previous sales experience not required.
Responsibilities
- Make phone calls to customers who have already submitted service requests through the partner app.
- Confirm customer setup details and move-in timelines.
- Ensure the services selected fit the customer's home and needs.
- Recommend upgrades that genuinely improve the customer's setup.
- Finalize orders and pass them to the processing team.
- Maintain clean documentation in the CRM.
Benefits
- Paid training from day one
- Paid time off
- Paid holidays
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
