Customer Engineering Specialist – Satellite Communications

NORSAT INTERNATIONAL INC•Richmond, BC

2d•CA$40,000 - CA$50,000•Onsite

About The Position

We’re seeking a detail-oriented team player to support the launch of IPaaS and PLM platforms. Responsibilities include assisting with data integration solutions, testing and troubleshooting, improving workflows, transitioning business processes, managing manufacturing parts data, and ensuring accurate product documentation in the PLM system.

Requirements

Diploma or degree in Electronics, Electrical Engineering, or related field.
Minimum 1 year of technical support experience in a related industry.
Strong troubleshooting and diagnostic skills for RF and electronic products.
Hands-on experience with test equipment such as spectrum analyzers, oscilloscopes, and signal generators.
Strong communication and customer-facing skills.
Experience with support ticketing systems and generating analytical reports.
Proficiency in technical documentation and training delivery.
Ability to work flexible hours and provide support outside regular business hours when needed.

Nice To Haves

Familiarity with satellite communication systems and microwave components is an asset.

Responsibilities

Understanding all products offered for sales at Norsat. Collate a reference file for each product to support technical inquiries;
Technical support for all Norsat product to customers and Sales team;
Manage the ticketing software for support tracking;
Providing training to customers and Sales team (after business hour support expected);
Providing field support for training and troubleshooting;
Providing internal training to employees;
Diagnosing failures and recommending repair/replace actions;
Preparing coherent and precise RMA reports for failed units;
Act as Liaison between Engineering, Sales and the customer to lead troubleshooting actions for various product related issues;
Writing and maintaining support documentation such as Field Service Bulletins;
Providing support to the Quality Team on testing;
Recommending technical solutions to meet customer needs;
Other duties as assigned.

Benefits

Paid vacation days
5 paid sick days
100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies)
RRSP program
Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations
100% reimbursed for job-related training
On-going training available
Flexible hours of work based on position
Employee Referral Program
Employee Award Program
On-site and street parking
Bus stop right in front of the office (bus 405, 410, 416)
Leisure areas in the office (i.e., ping pong table, foosball, Wii, tabletop games, card games)
Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas.