Customer Communications Specialist
About The Position
Are you passionate about delivering exceptional customer experiences, energized by fast-paced environments, and motivated by the chance to make a real impact every single day? Do you take pride in your ability to communicate clearly, stay organized under pressure, and turn resident concerns into meaningful solutions? If you're someone who thrives on connection, detail, and purpose, then Focus Property Management wants to hear from you! We’re looking for a sharp, proactive, and enthusiastic Communities Specialist to join our dynamic team. This is your opportunity to grow your career, contribute to a company that’s disrupting the property management industry, and be part of something that truly makes a difference in people’s lives. At Focus Property Management, we don’t do boring. Since 2019, we’ve experienced rapid growth by building a team of high-energy go-getters who take pride in their work and make life better for our residents every day. We think differently, act boldly, and bring heart to everything we do. Our mission? To create top-notch living experiences that residents love—and to build a workplace where people thrive.
Requirements
- A changing, active workday—you’re not made for a desk.
- Ownership of your space and results.
- Team support without micromanagement.
- Growth, learning, and moving your career forward.
- Proactive, detail-driven team players who thrive on clear communication, stay cool under pressure, and take pride in creating smooth, organized experiences for both residents and internal teams.
Responsibilities
- Be the communication hub: Own the flow of information between our residents, field teams, and vendors—your clarity and responsiveness keep everything on track.
- Maintain accuracy: Monitor resident inquiries, lease violations, and vendor schedules with a sharp eye for detail to ensure nothing falls through the cracks.
- Keep operations moving: Coordinate meetings with municipalities and service providers, manage parking and storage logistics, and ensure updates are shared with the right people at the right time.
- Think like a leader: Identify gaps in processes, flag issues early, and propose improvements that make our communities better and more efficient.
- Stay organized: Track rentable opportunities, manage data on availability, and keep property information up to date so we can act fast and accurately.
- Handle the details: From Google reviews to property improvements, every task you manage helps create an exceptional resident experience
- Solve problems fast: Whether it’s a resident concern or a vendor mix-up, you’re quick to assess the situation and find a resolution that works.
- Be the connector: Build strong relationships with residents, vendors, and municipalities to foster trust and seamless coordination.
Benefits
- Health, Dental, Vision, Life, and Disability Insurance
- Paid Time Off
- Flexible Monday–Friday schedule (no weekends!)
- Fun and engaging company events
- Full training provided (tools and skills)
- Real estate and financial coaching once you're settled into the role
- Focus University & Growth within the role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
